Here is a complete description of the RMA process at seltrol.  Please read the applicable instructions and then proceed to the online form below.

Repairs And Manufacturer Warranties

  1. Seltrol has a $50.00 handling fee for all repair and warranties, which will require a PO number.
  2. Fill out the Information section of our RMA form
  3. Proceed to the next form which will allow for listing individual items that need to be repaired. Please be sure to state whether the item is for repair, credit or return!
  4. An RMA number will be given once the RMA request has been processed. Please reference this number when shipping the item(s) to Seltrol.
  5. Seltrol will send the item(s) off to be repaired.
  6. Seltrol will send an email to give update on all repair charges that are incurred. (evaluation fees, check out fees, repair cost, etc) before following through with the repair.
  7. Once item(s) are returned from the factory, Seltrol will then ship them back to the end user.
  8. You will receive an email confirmation when you have completed the contact portion of the online RMA form.

Returning item(s) for Credit

  1. Seltrol will take back certain items for credit. See our return policy to determine if your item(s) qualify. Please contact us for more information.
  2. Fill out the Information section of our RMA form.
  3. Proceed to the next form which will allow for listing individual item(s) to be returned for Credit.
  4. An RMA number will be given once the RMA request is processed. Please reference this number when shipping item(s) back to Seltrol.
  5. Seltrol will send an email once item(s) has been received. Please note that a restocking fee might be incurred depending on the item(s) returned.
  6. Seltrol will give a credit once the item has been received. Please note this could take 10 work days to process.
  7. Seltrol will send an email once the credit has gone through.
  8. You will receive an email confirmation when you have completed the contact portion of the online RMA form.

Proceed To RMA Request Form